Help & Frequently Asked Questions

Welcome to the Nature Shield UK Help Centre.

Here you'll find answers to frequently asked questions about our products, orders and deliveries.

Our Products

What products does Nature Shield UK offer?

We offer a growing range of plant-based household and lifestyle products, including mouse, squirrel, spider, silverfish and ant deterrent sprays, alongside yoga and sports gear refresh sprays.

Explore our product catalogue.

Are your products plant-based?

Our range features botanical ingredients such as peppermint, clove, eucalyptus, rosemary and lemongrass. Please refer to each product listing and its label for specific ingredient information.

Are your products safe around children and pets?

Always follow the instructions and precautions on the individual product label. Plant-based ingredients are not automatically harmless to children or animals. Keep products out of reach of children and avoid application directly to people or animals unless expressly permitted by the label.

Where can I use your deterrent sprays?

Different products are designed for different applications. Please refer to the relevant product page and label for approved application areas, surface suitability and precautions.

How frequently should I reapply a spray?

Application frequency depends on the product, environment and conditions. Always follow the individual product instructions.

Orders & Delivery

How do I place an order?

Select a product, add it to your basket and complete checkout using one of our available secure payment methods.

Who delivers my order?

We use fulfilment partners, including Amazon Multi-Channel Fulfilment, to help process and dispatch orders. Delivery arrangements may vary by order.

How can I track my order?

Where tracking is available, customers will receive tracking details by email once their order has been dispatched.

Can I cancel an order?

Please contact us as soon as possible. Once an order has entered fulfilment, it may not be possible to stop dispatch. Your statutory cancellation rights remain unaffected.